Operating Policies Procedures at CardsShoppe.com
OPERATING POLICIES AND PROCEDURES FOR ALL CUSTOMERS EFFECTIVE JANUARY 2012
Before Completing your Order, we ask that you Review Our Operating Policies and Procedures and that you ACCEPT and AGREE to abide by them in the event of any dispute with our products, services and/or payments.
HELP CENTER - ANSWERS TO ALL YOUR QUESTIONS
You will find answers to ALL your Questions at our Help Center, http://www.cardsshoppe.com/help.htm. We have summarized some of the more significant Policies and Procedures below for quick and easy reference. For More Details, we invite you to click on our Help Center Link Above.
TELL ME ABOUT MY PROOF
Can I See A Proof BEFORE I complete My Order?
By using our EXCLUSIVE Patented Personalization Features, you can customize any card on our site with your own personal message and then Instantly Preview it. To learn more, please click Instant Preview. Please note the instant preview is designed to offer you a general idea of how your customized cards will look and NOT intended to be the final proof. After you complete your check out and pay, our proof department will center and adjust the font size and e-mail you a proof within ONE Hour During Working Hours ONLY. Our working hours are 8 a.m to 5 p.m. Monday - Friday, excluding federal holidays.
Will you send me a proof BEFORE ordering or AFTER ordering?
Unfortunately, we cannot send a proof until after you complete your order. We are happy to send you a proof, free of charge, AFTER your order is completed. We will send you a proof so you may have the option to make corrections or add ons before your order is printed.
Can I Make Changes to My Proof Before my Order is Printed?
Yes, once you complete your order and receive your proof you will have the option to make any changes or add ons prior before printing. Once you approve the proof and your stationery is printed we will NOT be able to make any changes, so please review your proof carefully before approving your proof.
Why Do I Have to Approve a Proof?
Many Years of experience has taught us that getting YOUR order right the first time, EVERY TIME, is critical! Our FAST and EASY proof approval process ensures everyone 'gets it right' the first time. Your FREE proof ensures that we have:
* Correct line spacing and layout for the best eye appeal
* Correct grammar, punctuation and misspelling of common words
* Allows you see what the finished product will look like BEFORE it is
How Do I View and Approve My Proof?
Your Proof will be Emailed to you within ONE HOUR, during business hours, After you complete your order. It will be sent as a LINK from www.ProofPreview.com and the email address will be email@example.com. After receiving this email, simply Click on the link in the email to view your Proof. Your Proof MUST be approved before the order will be printed and shipped, except in unusual circumstances explained elsewhere.
How Many Proofs Can I Get? Is there a Limit?
Your Proof will be emailed to you within ONE HOUR during the business day, and we will send you as many revised proofs as necessary to get your personalized stationery exactly like you want. These additional proofs will be sent at NO additional Costs to you. However, we do reserve the right to limit the number of proofs in situations where we think this policy is being abused. Such decisions will be made solely by Cards Shoppe, in its sole judgment.
PAYMENT, PRICING & GUARANTEE
Tell Me About the Payment of My Order.
After completing your check out, we know you want us to begin processing as soon as possible. That's why just as soon as your order is received be begin our work immediately, which is why we as for payment at the time of your check out. We accept MasterCard, Visa, Pay Pal, Discover and American Express through our secure site. (Your credit card is charged when you click submit, so please don't click it more than once as each click charges your order again in full.) If you change your mind and want to cancel your order after it has been submitted, please read our Cancellation Policy VERY CAREFULLY as fees and charges agreed to during the ordering process will apply.
How Can I Pay For My Order?
You can pay for your Order with VISA, MasterCard, American Express, Pay Pal or Discover credit cards. To pay by check, money order or cash, please call our Customer Care Center for more details.
Is it Safe to Use My Credit Card Online with Cards Shoppe?
We accept VISA, Master Card, Discover, Pay Pal and American Express safely through our secured server provided by Authorize.net. You will see the 'secure lock' appear on the customer information page where you enter your credit card and other personal information. This is the only page that needs to display the secure lock to protect your information. You will find this 'lock' in the bottom right corner of your screen. Additionally, you will find an 's' in the address bar just after the http://. When the page is secure, you will see, https://. When you see either or both of these, you can be assured that all information entered on this page is safe, secure and encrypted. Our websites is monitored continuously to ensure our continued compliance with all security requirements to ensure your data is safely maintained.
When Will My Credit Card Be Actually Charged?
Your Order will be charged to your credit card account when you complete the 'Check Out' section of our site. Since every Order is customized, we charge your credit card at the time you place your Order so we can send you a proof, if requested, or start printing your Order if no proof is requested. Sorry, but we cannot send proofs without having a completed Order.
CANCELLATIONS, RETURNS & PRINTING ERRORS
Cancellations are costly to everyone, so please read our Cancellations, Returns and Printing Policy carefully as you will be ask to agree and accept these policies before you can complete your order. If you have any questions on our policies, please call 337.456.4683 regarding these policies. ALL cancellations must receive a cancellation number from our office. NO EXCEPTION! If an order is canceled after it has been submitted, but before it has been printed, you will be refunded the amount paid LESS:
- the cost of any products that have been already been printed and / or shipped early, PLUS
- any charges incurred prior to cancellation, PLUS
- a $25.00 non-refundable cancellation fee and PLUS
- a 25% restocking fee (based on the TOTAL COST of Your Order).
There is No Cancellation or Refund of an Order After it has Been: (a) Approved for Printing; (b) Printed; OR (c) Shipped. If you have approved your proof for printing, you may NOT cancel your order and receive ANY refunds. To avoid incurring these fees, please be sure to read ALL the "fine print" contained in our ordering process BEFORE submitting your order. All information contained on this website applies to all orders submitted whether you have actually read the information or not or whether verbally expressed or not. No exceptions.
Due to the personalized nature of all our products, we cannot accept any Returns. NO exceptions. Please refer to the "Cancellation, Returns & Printing Errors Policy" for charges incurred if an order has been canceled after it has been submitted, but before it has been processed. There are NO refunds or returns of any blank stock at any time. Blank stock orders are processed as soon as they are received and in some instances, shipped within minutes of receiving your order. Blank orders may also be drop shipped from our suppliers directly to you. We do not allow returns of blank stock for one very good reason - Do you want to buy returned, previously handled and "shipped all the place" invitations? We don't so, so we don't try to resell them to you, our customers, either.
Once your order has left our office, we have no control over what happens to them. We cannot take back items that have bent corners or other possible damage and try to resell them. I'm sure you, as our customer, would not appreciate receiving less than perfect products, so we will never try to sell them to you. We are well aware that other companies take back everything, but the hidden costs and customer disappointment in receiving less than perfect products raises prices for everyone. If you have any questions on blank stock design, paper characteristics, colors, etc., please call us at 337.456.4683 or email us your question before placing your order.
We will make every effort to ensure your order is printed just as it is shown on your FREE proof that you have approved to print. If your printed order is incorrect when you received it due to:
- the information was not printed exactly as you approved on Your proof, OR
- in the case where a Proof was not requested or submitted, your cards were not printed with the information exactly as you submitted in your order.
We will reprint your order at no charge to you the Same Day. Any reprints due to errors on our part, will be shipped to you the same shipping method as your first order. If your first order was shipped via Ground, the reprint will also be sent via Ground. You may upgrade the shipping for an additional fee.
If your printed order is incorrect when you received it due to:
- the printed card contains errors that originated from the information submitted on your initial Order,
- the printed card contains omissions that were not on your submitted Order OR
- the printed card contains errors you did not correct in the proof when you approved it to print, regardless of the origin of the error.
Your order will be reprinted at 75% of the original costs and shipped the SAME DAY. Additional shipping charge will also be incurred and any applicable Louisiana sales tax charges.
Reduce Quantity Ordered
When you place an order, we try to ensure that your order is completed quickly, efficiently, correctly, and on time. Once you order has been submitted, all departments begin their respective tasks, including pulling the stock for your order in the quantity that appears on your order form. If you want to reduce the quantity of other features of your order, there will be a processing fee of $15.00 to make those changes. However, for refunds of $15.00 or less, we reserve the right to not be credited back to your credit card but instead to increase your quantity of cards to make up for that difference.
SHIPPING POLICIES & PROCEDURES
One of the biggest factors in deciding where to order is WHEN you will RECEIVE Your Order. Since a timely delivery is so important, we offer SAME DAY Printing & Shipping on ALL Orders approved by 2:00 p.m., central time! We are the ONLY Personalized Stationery Company that offers this service on ALL Cards and All Orders without adding a Rush cost!!
All orders are shipped with Federal Express (FedEx), United Parcel Service (UPS) OR United States Postal Service (USPS) from our facility in Lafayette, Louisiana, unless otherwise noted. We will ensure your Order is Picked Up from our store in a timely manner. However, once your package is picked up by one of the three carriers shown above, it is up to them to deliver your package in a timely manner. We have absolutely no control over any of the carriers.
To ensure you the greatest flexibility in shipping, we offer a variety of shipping options, all at very competitive rates. Our recommended shipping delivery is 3 Day Express, which ALWAYS delivers within 3 working days anywhere in the continental U.S., for $12.95 to $14.95. For faster delivery times, or when delivery time is less important, we offer other shipping options.
To show our appreciation for your business, we offer FREE shipping and handling for Ground Shipping, up to $7.95, on all Orders in excess of $100.00. If you select a shipping mode more costly than $7.95, you simply pay the amount in excess of $7.95. NOTE: TRACKING AND CONFIRMATIONS ARE NOT AVAILABLE ON GROUND SHIPPING.
Although we have a commitment from our shipper to deliver your package during the time period you selected, factors such as distance and remoteness, extreme weather and shipping during holiday season can effect delivery time. In completing your order, you hereby authorize Cards Shoppe to ship your order with FedEx, UPS or USPS.
Once your Order has been given to any one of these shippers, Cards Shoppe has no further obligations and/or liability in the delivery of your Order. If a delay or other shipping problem should occur, you agree to hold the shipping company, Fed Ex, UPS or USPS responsible, and Cards Shoppe will have no liability, other than refunding the additional cost you paid for priority delivery as compared to the actual delivery time cost.
Common Questions & Answers About Our Shipping Polices & Procedures
What is Your Shipping Policy?
All orders are shipped with Federal Express (FedEx), United Parcel Service (UPS) OR United States Postal Service (USPS) from our facility in Lafayette, Louisiana, unless otherwise noted. Our responsibility is to ensure your package leaves our store in a timely manner. Once your package is picked up by one of the three carriers shown above, it is the CARRIER'S responsibility to deliver your package to you in a timely manner.
How Does SAME DAY PRINTING & SHIPPING WORK?
If you approve your proof by 2:00 p.m. (CST), we GUARANTEE SAME DAY Printing and Shipping at NO Additional Costs.
How Long Does it Take to Receive My Order After it Has Been Shipped?
We offer a variety of shipping options. Please see our Shipping Cost Schedule for specific destination costs and estimated delivery time. Our recommended shipping delivery is 3 Business Day Express, which usually delivers within 3 working days anywhere in the continental U.S.
How and When Will I Get the Tracking / Confirmation Number of My Order After it has Been Shipped?
Once your order has been shipped our shipping department will e-mail you your confirmation along with a confirmation number. NOTE: Ground Shipping does NOT Include Tracking and/or Confirmation!
Do You Ship Overseas Internationally?
Yes, but there are additional shipping charges that will apply. Please see our Shipping Cost Schedule for specific costs and estimated delivery time.
Is There an Additional Charge for Incorrect Shipping Address I Entered with My Order?
Yes! Please be sure you submit Your correct and complete shipping address, including any business name your order will be shipped to, suite numbers, apartment numbers and zip code. If your package cannot be delivered to the address as it appears in your submitted order, the Carrier will be unable to deliver your package on time, and a $15.00 charge will apply to correct the address and forward your package to the corrected address. If your package is returned to us due to incorrect or incomplete shipping address you entered, you will be charged the entire return and reshipped charges, PLUS the $15.00 Address Correction Charge.
What is Your Policy About Shipments That are Delayed, Damaged, Lost?
Since we have no control over your package after it leaves our store, we do NOT guarantee the timeliness or the performance of any shipping service. In the unlikely event that your package does not arrive within the amount of time requested and paid for, you can check the status of your package using the link and confirmation / tracking number emailed to you when your order is shipped, EXCLUDING Ground Shipments.
No order will be reprinted until it has been declared lost by the shipper, UNLESS you place and pay for a new order in full. In placing your order, you agree that neither Cards Shoppe nor its owners, employees or suppliers shall be liable for any delivery delays, damages during shipping or lost packages after your package is handed over to the delivery provider. Once your package leaves our store, we will not provide any refund for situations that are out of Cards Shoppe control.
WHAT IS CARDS SHOPPE GUARANTEE?
Our Guarantee is as follows:
* Accuracy: Our guarantee is to provide you with excellent Customer Service and that your order will be printed exactly the way you approved your proof in a timely manor. If you order has a mistake an it is solely our error, we will reprint and ship at NO charge to you.
* Pricing: Our prices for our Cards and matching Thank You Cards are presented throughout our site. We guarantee to provide you the correct price incase there is an error on the site. Envelopes and envelope imprinting are additional.
* Privacy: Cards Shoppe guarantees your information will not be sold, traded, or given away to any third party for any reason. We will treat it the same way we would expect our private information to kept.